Refund policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.

Refund Eligibility:

You have 30 days from the date of delivery to request a refund (return).
Proof of purchase (such as an order confirmation or receipt) is required.

How to Request a Refund:

To initiate a refund, please contact us through our contact us page with the following details:

Your order number
The item(s) you wish to return
The reason for the return

Refund Process:

Once we receive your request, we will review it and provide instructions for returning the item(s).
Refunds will be issued to your original payment method within 1-3 business days after we receive and inspect the returned item(s).
Shipping costs are non-refundable, and return shipping fees may apply.

If you have any questions, feel free to contact us through our contact us page.

Thank you for shopping with us!

How does ordering work?:

When you place an order, you will automatically receive a confirmation email with the invoice, after we ship your order, you will receive a tracking number so you can track your order all the way, the tracking number will be available in 3-4 days from the date of payment, again due to the, lack of stock, customs inspection, extreme weather, etc., there may be a delay.

Your credit card information and personal details are encrypted during transmission using the 128-bit SSL (Secure Sockets Layer technology), the same level of encryption used by large banks around the world.

Your credit card information is only used to complete the requested transaction and is NOT subsequently stored.

If your order does not arrive on time, please contact us support@axioncharge.store so that we can follow it up with the courier.